Terms and Conditions
Lámparas Escala© reaffirms its commitment to the data protection of its customers and visitors to this website. Therefore, to ensure compliance with the provisions of the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016), concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, Lámparas Escala has reviewed the Terms and Conditions of use of its online store, as well as its Privacy Policy. The new wording of these texts will come into effect on May 25, 2018.
General Terms and Conditions of Use:
Access and navigation on this website are subject to these general terms and conditions of use, which are part of the General Sales Conditions of the online store www.lamparasescala.com and also the Privacy and Data Protection Policy presented by the company Alberto Escala López, located at C/ Baños nº66 and 68, Postal Code 41002, Seville, Spain, hereinafter referred to as Lámparas Escala©, in reference to the trademark it owns.
Introduction:
Sales made through the online store www.lamparasescala.com presuppose the customer’s acceptance of the General Sales Conditions established in accordance with the applicable legislation in the e-commerce sector in general.
Lámparas Escala reserves the right to modify these General Sales Conditions and will be required to publish any modifications on this website; The introduced modifications will not have retroactive effect.
Lámparas Escala is not responsible for events resulting from the unavailability of the website, regardless of its duration, and reserves the right to restrict access to certain areas of the website for technical reasons or to comply with legal obligations.
Concepts and Definitions:
Customer – any individual aged 18 or older who creates a customer account, committing to providing true and complete information regarding their identification and other necessary data for order processing. For all purposes, Lámparas Escala considers that a legal entity is identified and individualized by the connection between its social designation, registered office, and the legal entity identification number provided at the time of creating the customer account.
Cookie – a small file sent to the customer’s electronic device and stored on the hard drive. When creating an account on the website, the customer’s device will store a cookie that allows automatic identification upon return visits. If the customer does not accept the use of cookies, they will not be able to use this website.
Personal Data – information concerning an identified or identifiable natural person («the data subject»), directly or indirectly, especially by an identifier (such as a name, an identification number, email, internet protocol addresses, etc.).
Intellectual Property – all intellectual property rights to the software and content available through this website are owned by Lámparas Escala and are authorized and protected by global laws and treaties. All these rights are reserved for Lámparas Escala and its suppliers.
The customer may save, print, or display the content of this website for personal use only.
Publishing, manipulation, distribution, or reproduction of any content available on this website in any format, as well as its association with any business or company, is prohibited.
Lámparas Escala – a registered trademark owned by Alberto Escala López.
Data Processing – any operation or set of operations performed on personal data or sets of personal data, whether by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, communication by transmission, dissemination, or any other form of making data available, alignment or combination, restriction, erasure, or destruction.
Data Controller – Alberto Escala López, as identified above.
Customer Service – the support service, order management, and customer account of the online store, provided under the service agreement subscribed to by Lámparas Escala / Alberto Escala López, a sole proprietorship that is part of the same business group as the data controller.
Website – the website www.lamparasescala.com, operated by Lámparas Escala to promote and sell products from that online store. The security and operation of the website, as well as the computer processing of orders, are ensured by the company Alberto Escala López. The logistic management of sales is handled by DHL EXPRESS SPAIN SL CIF. B20861282. The financial management of operations is provided by Alberto Escala López.
Physical Address of the Commercial Establishment – the registered office of the company Lámparas Escala, located at C/ Baños nº66 and 68, Postal Code 41002, Seville, Spain, which is the address where the consumer should submit a written complaint.
Purpose:
These General Terms and Conditions of Use aim to establish the conditions of access and use of the website by customers who wish to make purchases in the online store. The General Sales Conditions aim to regulate the terms of operationalizing commercial transactions between Lámparas Escala and the Customer. The Privacy and Data Protection Policy aims to identify privacy protection measures related to the processing of personal data and the free movement of personal data, including tools for personalized data management provided by customers.
I – General Sales Conditions
1.1 Order and Purchase Process
The order and purchase process is only possible after creating a customer account and/or logging in to the online store. The customer must follow the various sequential steps of the order process, which will allow them to register the purchase.
Payment Terms and Methods
Once the order process is completed in the customer’s personal account, the purchase will be recorded, and the customer will have a deadline, indicated in the selected payment method, to proceed with the payment. At the end of this period, if there is no payment confirmation, the order will be canceled.
Some payment methods allow for saving the necessary data for conducting the payment transaction. However, in this context, no personal customer data will be retained, so such data management should be done directly with the service provider. An exception should be made for situations in which the service provider allows personal data management to be done directly on our website, in which case, as long as it complies with applicable legal provisions, the provider’s instructions, particularly regarding personal data protection, will be followed. In any case, data related to the customer’s payment information will not be retained unless the customer has given prior and explicit consent.
Lámparas Escala offers the following payment methods for purchases made through the online store:
Credit Card
The customer can make the payment with a credit card and take advantage of the liquidity and payment conditions offered by their bank.
Is it safe to make an online payment with my credit card?
All transactions on our website are secure.
Lámparas Escala uses a sophisticated fraud detection and prevention mechanism. Through this solution, it is possible to verify the authenticity of online payments, simultaneously ensuring the integrity and security of the customer’s data and their identification. This security is enabled by Secure Sockets Layer (SSL) technology, which encrypts these communications between the client’s software and our server so that the communications cannot be intercepted. Therefore, Lámparas Escala reserves the right to reject the payment of an order if the transaction is determined to be illicit. Any and all activities considered illegal will be immediately reported to the competent authorities.
3D Secure
3D Secure is a communication protocol designed to enhance the security of online payments and to allow the authentication of the credit card user by the card-issuing bank. After a payment in an online store, a process is activated to verify if the card used is valid. If the credit card is deemed valid, the security systems associated with the 3D Secure protocol verify the customer’s identity by contacting the card-issuing bank in real-time, which, in turn, validates the customer’s identity and issues confirmation that the card used is legitimate. This control is intended to protect credit card holders by reducing the likelihood of fraudulent use, ensuring a more effective transaction. This protocol is used by Visa under the name «Verified by Visa» and by MasterCard under the name «SecureCode.»
How is the credit card payment processed?
After selecting the credit card payment option and clicking «Buy,» the customer will be directed to the payment transaction page of the entity that guarantees the payment. On that page, the customer must provide the necessary credit card details, namely: the credit card number, expiration date, and the respective security code. In this sequence, the customer should click the «Make Payment» button.
If the payment is rejected, a message will be sent to the customer in the shopping cart window indicating the error encountered. In such a case, a new payment attempt is recommended. If the issue persists, it is advisable to contact the respective bank or credit card issuer for more information.
Once paid, the amount will be debited from the customer’s credit card account. If, for any reason, it is necessary to cancel the order, in whole or in part, the amount will be refunded within five business days. As a rule, the transaction will be reflected in the next bank statement, if a credit card was used, or directly in the customer’s account after three business days from the date it was made, if a debit card was used.
Note: Payments are always made in euros, even when prices are displayed in other currencies. Some banks may charge exchange fees. Lámparas Escala has no knowledge of this fact and, therefore, is not responsible for it.
Bank Transfer/Deposit
If the customer prefers not to pay for the order at the time of placing it, they can choose to make the payment later via bank transfer. We will only proceed with the order’s shipment once we have received confirmation from the bank that the transfer has been successfully made to our account.
It is advisable to include the order number in the comments of the bank transfer and to send proof of the transfer to our Customer Service.
Any additional fees charged by the bank will be the responsibility of the customer.
Products will be reserved for a period of 6 days. If Lámparas Escala does not receive payment for the order during that time, the order will be canceled.
Order Cancellation
The customer can only cancel the order before the respective payment and processing. If that is the case, they can do so by selecting the «Orders» option available in their customer account area. To do so, the customer must select the order they wish to cancel and click the «Cancel Order» button. Once the order is canceled, a message will appear requesting confirmation of this action.
Note: Order cancellation is only possible through the process mentioned above. Any requests made through other means will not be considered.
1.2. Delivery Process
To place an order, you should follow the online purchase procedure and click «Authorize Payment.» After this, the customer will receive an email acknowledging receipt of their corresponding order (the «Order Confirmation»), a tracking number, and a link that will allow them to track the order on the website of the selected courier service.
The customer can also access the tracking link sent to the provided email.
It is possible that when the customer receives the shipment confirmation with the corresponding tracking number, no results will be available. Updated tracking information on the courier company’s website may take up to 24 hours to become available from the time of order shipment confirmation.
Orders are delivered from Monday to Friday, excluding local or national holidays, to the address provided by the customer when placing the order. The delivery time for the item can range from 4 – 15 days (the timeframe may vary depending on the courier company).
Delivery Services
Lámparas Escala provides regular delivery services subject to the specific procedures of each courier company, particularly regarding shipping methods, delivery times, costs, and limitations associated with order requirements, as well as order validation mechanisms, recipient identity, or a third party representing the recipient. Lámparas Escala is not responsible for any changes in the conditions of the service provided by courier companies, solely responsible for ensuring that the procedures followed by them in the delivery process conform to the terms in effect at the time of the purchase. The specificity of some product segments may justify the establishment of a minimum purchase value, which will always be indicated in the first stage of the order process.
As such, the delivery options presented may vary depending on the type of products to be delivered, the destination geographic area, the desired delivery method (delivery to an address or a pickup point), or even the moment of validation of the selected payment method.
The expected delivery time, as well as relevant conditions or notes at the end of the order process, will be indicated as informational notes in each of the delivery options in the «Shipping Method» tab.
Note: Delivery times, counted from the actual shipping date of the order, are indicative, so they are considered valid only when there are no physical or structural impediments (e.g., incorrect addresses or force majeure, such as strikes, connection losses, weather, etc.).
The customer can, therefore, choose to receive the order at an address of their choice (excluding post office box deliveries). To do so, the customer only needs to provide an address where they will be present from 9 a.m. to 7 p.m. on the scheduled delivery day. A delivery attempt will be made by the courier of the selected courier service at the provided address.
It is not possible to choose a specific delivery time, as delivery will be subject to the courier’s route for that day, which is exclusively determined by the courier service.
Providing an incorrect or incomplete delivery address may result in the order being returned to Lámparas Escala, incurring additional costs for the customer. Therefore, it is strongly recommended that the customer always ensures that the delivery address provided at the time of ordering is correct and complete. Once the order is finalized, it is not possible to change this address or billing information.
If the customer chooses the delivery to a pickup point option, they will be subject to a time limit for pickup, which will not be less than 7 days, but will be determined solely by the selected courier company and communicated via SMS directly to the customer.
Warning: In any case, for service organization and courier distribution procedures, recipient identification data will be printed on a label placed outside the shipping box. Since these are the customer’s personal data, it is advisable to destroy or erase them after receiving the order to prevent these data from being accessed by third parties after discarding the packaging at recycling points.
Shipping Costs
The system automatically calculates shipping costs, which may vary according to the following circumstances:
– actual or volumetric weight (whichever is greater);
– total order amount;
– product segment*;
– courier company tariffs, subject to periodic updates.
Shipping costs are updated automatically as products are added to the shopping cart.
Due to the delicacy of certain products, shipping generally includes insurance coverage for damage during transport.
Refund of Shipping Costs
There are three situations in which a refund of shipping costs may apply:
i) Non-delivery of the order due to reasons attributable to Lámparas Escala or the courier service: the customer will be fully refunded for any amount paid for shipping. A member of the Returns and Refunds department of Lámparas Escala’s Customer Service will contact the customer to confirm the right to a refund and provide further clarification on this matter.
ii) Right of withdrawal from the contract: in accordance with articles 9 and 11 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the customer can exercise their right to withdraw from the contract within 14 days from the day the customer, or a third party designated by them other than the courier, acquires physical possession of the ordered product or, if the order consists of several items to be delivered on different days, from the day the customer acquires physical possession of the last item delivered. To exercise this right, the customer must send Lámparas Escala an unequivocal statement of withdrawal from the contract using the electronic withdrawal form.
In this context, Lámparas Escala will fully refund the amount the customer paid for delivery, with the exception of:
a) any additional cost resulting from the choice of a delivery method other than the lowest-cost standard delivery method offered by Lámparas Escala;
b) any cost for returning the order as a result of exercising the right of withdrawal. In any case, the customer will bear the cost of returning the items to our warehouses.
The refund will be made as soon as possible and, in any case, within 14 days from the date the customer informed us of their intention to withdraw. We will make this refund using the same payment method employed by the customer for the initial transaction, unless the customer explicitly specifies a different refund method, providing clear payment details. The customer will not incur any fees as a result of the refund. However, we may withhold the refund until we have received the items.
Procedures for Incident Recording
In the event of a prepaid order* being returned to Lámparas Escala due to reasons attributable to Lámparas Escala, the total amount paid for the purchase, including shipping costs and return costs, will be refunded.
* Prepaid orders are those paid by credit card or bank transfer.
If the reason for unsuccessful delivery and the return of the order is the courier service’s responsibility, regardless of the chosen payment method, the customer must submit a written complaint that will be reviewed by the courier service. Alternatively, and subject to the customer’s express consent, this complaint can be sent to the courier service as a supporting document for the incident created due to non-delivery.
1.3. Return and Exchange Procedure
Returns and Right of Withdrawal
In addition to the conditions specifically provided in the previous section, the customer should also consider that if the product to be returned was purchased as part of a promotional campaign and, therefore, benefited from an offer with another product, both items must be returned. Both products must meet the return conditions mentioned earlier.
The customer has the right to withdraw from this contract within 14 natural days without the need for justification.
Only the return of a complete product pack will be possible. If the customer wishes to return a product that is part of a product pack, they must return all the products that make up that pack. All products must meet the return conditions mentioned earlier.
To exercise the right of withdrawal, the customer must notify us at Lámparas Escala, at the address, C/ Baños nº66 and 68. C.P. 41002, Sevilla, Spain, by phone at 954903632/664422221, through social media (Facebook and Instagram), or via WhatsApp, of their decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by postal mail or email). You may use the withdrawal form template attached to these Terms, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient that the communication regarding the exercise of this right is sent before the corresponding deadline expires.
Notes: The absence of any element that prevents the product from being restocked for sale, in particular, the respective instruction manual in its original supply condition, results in its immediate classification as an incomplete product, and as such, its non-acceptance for return.
Each item(s) to be returned must be sent under the above-mentioned conditions, with the courier company’s label affixed to the original shipping box or an alternative that ensures the proper preservation of the product. This box should be destroyed once the condition of the returned product(s) has been confirmed. By failing to meet any of the preservation conditions mentioned above, the customer will lose the right to a refund, and in that case, they will have 10 days to collect the item(s) in question at our aforementioned location, bearing the costs of this process. This collection must be made by a courier company hired by the customer since in-person collection by individuals is not possible, even if the individual is the customer themselves.
Refund Methods
The refund will be made as soon as possible and, in any case, within 14 days from the date the customer notified us of their intention to withdraw.
If the payment was made by credit card, the refund will be made to the same card, and you will typically see it reflected in the next bank statement if you used a credit card, or directly in your account after three business days from the date it was made if you used a debit card.
If the payment was made by bank transfer, the customer will be asked to provide their bank account details for the respective refund.
Return Costs
Following the respective notification to Lámparas Escala and the confirmation that an error was made in the item(s) sent or that defective product(s) were sent to the customer, Lámparas Escala will bear the return costs by arranging for the collection of the item(s) at the delivery address. For this, a member of the Returns and Refunds department of Lámparas Escala’s Customer Service will contact the customer to arrange the collection and provide any further clarification on this matter.
1.4. Product Information
All procedures necessary to ensure that all product details, descriptions, and prices presented on the website comply with applicable laws are strictly followed. However, there may be situations where product information, including prices and promotional campaigns, has not been published correctly. In such cases, Lámparas Escala reserves the right not to process orders containing these products. If an order has been placed with such products, the Customer Service team will contact the customer to inform them of the inability to proceed with the order.
The inability to ship may also occur for other reasons, such as:
• Lack of stock;
• Failure to obtain payment authorization;
• Order considered fraudulent.
Note: As products may be subject to constraints or impediments in the country of delivery at any time, the customer should ensure that the purchased product complies with the applicable legislation in the territory of the delivery address, regardless of the possibility of being subject to customs or border control. If any restriction on the sale of a product is detected in advance, it will immediately be placed out of stock.
All products, campaigns, promotions, and offers are limited to available physical stock and/or the limited units set for each campaign.
Lámparas Escala also reserves the right not to allow the completion of the purchase process if any situation is detected, apart from those specifically described in this document, arising from a computer error in the creation of the order at any of its stages and associated with logistical problems, as well as the result of the knowledge or imposition by any competent authority of any restrictions on the sale of the products. To avoid this situation, we advise you to check the conformity of the product in question with the regulations applicable to the country of the delivery address.
Lámparas Escala may change prices without prior notice.
Payments are always made in euros, even when prices are displayed in other currencies. Some banks may charge exchange fees. Lámparas Escala is not responsible for this fact and will not assume any responsibility in this regard.
Additional Information
The products, information, services, and other content provided on this page or through it, including, among others, products, information, emails, services, and other content offered by any link, are provided for informational purposes only and in a summarized or aggregated form.
Unless otherwise stated on the page, Lámparas Escala does not endorse any specific product or service offered, advertised, or sold on this page or through it, including, among others, any product or service offered, advertised, or sold on or through any link. Lámparas Escala is not responsible for any product or service disclosed by third parties and available through other links, nor for any claims of quality or performance made by them. The customer is hereby informed that some websites, including among others, links or pages linked to these links, may contain material or information that some people may consider inappropriate or offensive, inaccurate, false, incorrect or misleading, defamatory or slanderous, infringing the rights of third parties, or otherwise illegal. Lámparas Escala expressly states that it is not responsible for the content, legality, decency, or accuracy of any information, products, or services present on any link or page linked to these links.
Assembly instructions, if necessary, will be included with the product shipment.
1.5. Conformity Warranty
Products are considered in conformity with the contract as long as they meet the description provided by Lámparas Escala and possess the qualities presented on this website, are fit for the usual purposes of products of the same type, and exhibit the usual quality and performance of a product of the same type that can be reasonably expected. In this sense, if any product is not in conformity with the contract, you should inform us through any of the provided communication channels.
The products we sell, especially handmade products, often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in color, texture, knots, and grain, shall not be considered defects. On the contrary, they should be anticipated and appreciated. We select only the highest quality products, but natural characteristics are unavoidable and should be accepted as part of the individual appearance of the product.
Since access to goods and services that correspond to the contracted ones and the guarantee of correct operation is a fundamental right of the consumer, Lámparas Escala will guarantee the quality of its products for a period of 24 months from the date of purchase, offering customers, when legitimate, one of the following solutions in the indicated order:
• Repair of the damaged item, ensuring its proper operation and/or final quality;
• Replacement of the item with an identical item;
• Replacement of the item with a similar item, concerning its characteristics and purpose, as agreed with the customer;
• Resolution of the contract and the consequent refund if none of the previous options is possible.
The exercise of the warranty right by the customer will always occur by filing a claim with Customer Service and returning the defective or non-conforming product.
Lámparas Escala will inspect the item to confirm the customer’s effective right to activate the warranty, excluding all situations that can be proven to be the cause, among others, of:
• Abuse, intentional damage, or negligence by the customer;
• Normal wear and tear of the product, as long as it falls within the expected levels and is declared by the manufacturer;
• Inability to prove the malfunction or defect indicated by the customer;
• All situations that are detected as an attempt at fraud.
After inspecting the received product, the customer will be informed of the respective decision. In cases where the warranty right can be exercised, Lámparas Escala will repair, replace, or refund the item as soon as possible, up to a maximum of 30 natural days counted from the notification sent by email to the customer, confirming the right to activate the product’s warranty.
The refund of any amount paid will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.
These provisions are understood without prejudice to the consumer’s rights arising directly from the current law.
The duration of the legal warranty for second-hand items in Spain will be 12 months from the date of the invoice or purchase receipt or, in the absence of these, from the delivery note; for new items, the duration of the legal warranty will be 24 months.
1.6. Suggestions and Complaints
Customer feedback is very important to Lámparas Escala as it allows for improvements in the services provided. Therefore, if for any reason, customers are not satisfied with our services or with any of the products purchased, or even if they have any suggestions, Lámparas Escala appreciates communication within 14 days from the receipt of the order by the recipient or a third party designated by the recipient, through any of the contact channels with Customer Service.
If the customer has received a defective or damaged product, or if the received product is different from what the customer actually purchased, they will need to attach a video to the claim or, as the case may be, photographs in which both the reported problem and the condition of the box in which we delivered the order are clearly visible.
The customer should also keep, until otherwise instructed by Customer Service, not only the defective, damaged, or non-conforming product but also the respective cardboard delivery box.
1.7. Alternative Dispute Resolution
In case of conflict, the consumer can consult the Online Dispute Resolution entities identified on the website: https://webgate.ec.europa.eu/odr.
II – Privacy Policy and Data Protection
2.1. Introduction
Browsing Lamparas Escala’s website and registering as a customer in the online store require recognition and acceptance of this Privacy and Data Protection Policy.
Lamparas Escala maintains a constant concern for the privacy protection of personal data and takes preventive action regarding website security and the safeguarding of customer and visitor data.
To enhance the guarantees of confidentiality for personal data, new data protection measures have been implemented. These measures are designed to verify the legitimacy of processed personal data and ensure compliance with the rights granted to the data subjects. In this context, through specialized customer service channels, Lamparas Escala aims to promote clearer and more objective communication regarding the underlying purposes of personal data processing and the transparency of processing operations.
Therefore, the information contained in this document is intended to convey, clearly and unequivocally, the content of the privacy and personal data protection policy that will be processed in accordance with the terms of the current General Data Protection Regulation (GDPR) and delineated by the content of the business relationship that will be established between the data subject and Lamparas Escala.
2.2. Types of Personal Data Collected
In general terms, personal data is collected in three situations arising directly from Lamparas Escala’s activities:
2.2.1. User Registration: Creating Lamparas Escala Customer Accounts and Data Processing Purposes
To create a customer account, a personal area is provided where the customer must enter the necessary data for their identification as a customer. The completion of the first purchase depends on providing additional personal data that is essential for order processing and delivery.
Mandatory fields in the forms available for these registration stages are marked with an asterisk (*).
Lamparas Escala commits to protecting customer data and will not make it available to third parties without the recognition or consent of the data subject, as legally required.
Additionally, when making a purchase on the website, customers will also be asked for their shipping address and payment details to promote maximum efficiency and ensure that delivery deadlines are met. This data will be transmitted to the aforementioned group companies as well as the courier responsible for order delivery, all of whom are obligated to process this data in strict compliance with the principles of the GDPR regarding personal data protection.
When processing a customer’s order, certain personal data, such as the address and postal code, may be disclosed to third parties solely for the purpose of preventing and detecting fraud and always in response to requests from competent authorities. These entities must also implement protection and security measures for such data.
Warning: For the sake of personal data security and protection, it is advised to destroy or remove the label on which the data is printed immediately after receiving the order to prevent third parties from accessing this information after discarding the packaging in recycling points.
For the effectiveness of other functionalities provided by Lamparas Escala at the customer’s request, additional data may be requested. These data will be subject to processing in accordance with the specifically established terms and conditions available for each functionality.
The provided data will be stored for the strictly necessary period, which generally corresponds to the existence of the customer’s account. Therefore, when a customer chooses to deactivate their account, personal data will be permanently deleted, except for data required to fulfill legal obligations, such as billing and accounting. These data will be stored in a dedicated, anonymized database, created for this purpose, and only for as long as absolutely necessary for these purposes. Data related to transactions carried out during this period using credit card payment will also be stored in this anonymized database for a period of twelve months. This storage is done solely for processing refunds that may be due to the customer during this period, counted from the date of issuance of the respective invoices.
As such, once an account has been deactivated, if a customer wishes to place a new order on this website, they will need to create a new registration, subject to the terms and conditions in effect on that date.
Warning: In the event that, after the expiration of the previously mentioned deadlines, a refund is requested and the account has already been deactivated, the customer must contact the Customer Service, providing new bank details by presenting an official and original bank statement. Only bank statements that identify the customer as the sole or primary account holder will be accepted.
Customer registration completion will be subject to a confirmation email sent to the customer’s associated email address, which will include a link to this text.
Any functionality or platform that Lamparas Escala may own and that the customer intends to use will be subject to acceptance of the respective terms and conditions of use, as well as, whenever specifically provided, the corresponding Privacy and Data Protection Policy. All matters not covered by the aforementioned texts will be governed, with the necessary adjustments, by the terms established in this document.
Regarding the accuracy of customer data and their respective registration, whenever the customer intends to verify the data provided to Lamparas Escala, they can do so in their personal area. The customer should keep their account access data secure, as any action or request made through their account is their responsibility, provided the customer follows the identity validation procedures described below.
Warning: For the sake of personal data security and protection, it is recommended not to save your password in your browser, as another person with access to your device may access your personal information.
What are the collected data used for?
Customer data is processed for certain actions such as order processing, notifying the customer of any changes in the website’s functionalities, surveys, and the evaluation of interactions for statistical purposes.
We may also collect more information about the customer’s experience on the website for the sole purpose of improving customer service. However, this will only be done after confirming that the customer is aware or, when necessary, provides their express consent, especially concerning the services and functionalities offered by Lamparas Escala through the website or any application owned by it.
Customers may periodically receive information about products and services, campaigns, promotions, and special offers via email. If the customer does not wish to be contacted for these purposes, they can unsubscribe from the newsletter by canceling this option in the tab within their customer area.
2.2.2. Customer Contact with Lamparas Escala
Whenever the customer, of their own initiative, contacts Lamparas Escala to obtain information about products, purchase procedures, order status, or to report any situation related to the website or the services provided, Lamparas Escala may need to request additional personal data for various purposes, which will be communicated specifically for the case, but generally fall within the need to confirm the customer’s identity and the purpose of the contact.
To ensure that the contact is truly initiated by the account holder, Lamparas Escala has implemented measures to reinforce the caller’s identity confirmation, especially in cases where contact is made by phone.
In this context, the customer may be asked, for example, to provide one or more products purchased in previous orders, which the operator will do after requesting permission to access the purchase history from the last 6 (six) months. Alternatively, and after describing the identity validation mechanism, the operator may send an alphanumeric validation code to the customer’s contact phone or email address registered on the customer’s account, which will be required by the operator at the beginning of the conversation.
Once the customer’s identity has been validated, the operator will ask key questions based on the description of the contact’s purpose to frame the situation and possibly refer it to the specialized Customer Service member for the subject to be addressed.
The recording of the call for the purpose of evaluating service quality will depend on the customer’s prior and express consent for this purpose.
2.2.3. Lamparas Escala’s Contact with the Customer
When processing a specific order, it may be necessary for Lamparas Escala’s Customer Service to contact the customer for:
i) confirmation or rectification of any personal data necessary to complete the delivery process (e.g., the delivery address). In such cases, contact will be made to the phone number registered in the customer’s profile. Once the connection is established, the operator will confirm the identity of the caller by following, if necessary, the procedure described in clause 2.2.2. above.
ii) informing the customer that a message has been sent to the customer’s Lamparas Escala account mailbox due to the lack of stock of one or more items in the order in question, and that, as an alternative to the lack of stock, a refund of the amount paid or a replacement with similar products may be made, as provided in clause 1.4. of the General Sales Conditions.
iii) requesting further information about the content of any message sent by the customer or ongoing conversations. In both cases, after this contact, there will be a written message confirming the addressed content and/or any agreements reached.
2.2.4. Cookies and Other Marketing Tools
2.2.4.1. Classification and Description of Cookies Used by Lamparas Escala
In terms of type:
Essential: These allow navigation of the website and use of its features. Without these cookies, orders cannot be processed.
Non-essential, functionality, or performance: These collect information about how the user uses the website to improve its functionality. They allow you to see which areas are of greater interest to the customer by measuring the effectiveness of promotional campaigns.
This allows Lamparas Escala to understand which products and promotions best suit the customer’s interests and needs, which will be done through: compiling statistics based on non-individualized customer behavior and the subsequent use of the website; measuring the effectiveness of advertising campaigns; introducing navigation improvements, and more, with the sole purpose of improving website performance and responsiveness. For this reason, performance cookies provided by authorized third parties are also used for the purposes outlined here.
Analytical: These are used anonymously for statistical purposes and to improve the website’s operation without collecting any personal information. They highlight items that may be of interest to customers or visitors, monitor the website’s performance, determine the most effective method of linking pages, or even why some pages receive error messages.
In terms of validity:
Persistent: Stored on the customer’s computer or device between browser sessions to retain settings or preferences and improve website use on the next visit. However, some of these cookies are provided by authorized third parties for the following purposes: displaying campaigns and products considered of interest to the customer; Retargeting: Lamparas Escala product advertising on partner websites or social networks without storing personal data or user profiles, making the advertising completely anonymous.
Session: Limited to each user-initiated session, expiring when the browser session ends. They may serve to indicate products previously placed in the shopping cart, identify problems, and ensure a better browsing experience. Some session cookies may also enhance security.
Cookies Used by Lamparas Escala
Cookies remain in the chosen browser only for the session and can be disabled if the user is inactive for about 20 seconds.
Regardless of the session duration, the user can disable these cookies at any time through the respective browser settings.
Third-Party Cookies:
Google Analytics
| Name | Purpose | Validity | Type |
| _ga | distinguish users |
determined by the provider |
HTTP |
| _gat | speed up the request rate |
determined by the provider |
HTTP |
| __utma | distinguishing between users and sessions. The cookie is created when the JavaScript library is executed and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. | determined by the provider | HTTP |
| __utmb | Distinguishing between users and sessions. The cookie is created when the JavaScript library is executed, and there are no existing __utmb cookies. The cookie is updated every time data is sent to Google Analytics. | determined by the provider | HTTP |
| __utmz | Storing the traffic source or campaign that explains how the user arrived at your site. The cookie is created when the JavaScript library is executed and is updated every time data is sent to Google Analytics. | determined by the provider | HTTP |
| Name | Purpose | Validity | Type |
| _fbp | To display advertising on Facebook or on digital platforms that may use Facebook advertising. | determined by the provider | HTTP |
2.2.4.2. Enabling and Disabling Cookies and Similar Technologies
Newsletters and other communications may, for statistical purposes, contain information that allows us to determine if they have been opened and to track clicks on links within them. However, the customer can always refuse to receive the newsletter or email communication via an option specifically provided for this purpose, as mentioned therein.
As indicated at the top of this page, access to Lamparas Escala’s online store presupposes the use of cookies, and disabling them may affect website navigation.
In the event that you wish to, and if applicable, you can request additional information about the data storage period obtained through cookies for which Lamparas Escala is responsible.
For more information, it is suggested to refer to the information available in each of the browsers or consult articles with specific information on the subject.
2.2.4.3. Individualized Communications of Product and Service Promotions
Depending on the customer’s choice between a standard or personalized experience, Lamparas Escala may or may not send emails in the form of notifications or newsletters, within which general or customer-oriented promotional campaigns are carried out. In both cases, such communications will only be received after confirming that the customer has given express and unequivocal consent and has been informed of their right to revoke, at any time, the permissions previously granted for this purpose. Customers can check at any time which permissions are granted regarding the processing of personal data in the «Manage Permissions» section available in the Account Data tab.
The processing of personal data carried out within the scope of individualized communications is performed in strict compliance with the GDPR, both by Lamparas Escala team members, in order to perform the necessary services to carry out these promotional campaigns.
2.2.4.4. Redirection
Some links on this website redirect the customer to external pages associated with Lamparas Escala. By clicking on these links, the customer will leave the Lamparas Escala page. As it is not possible to control these websites, Lamparas Escala is not responsible for the content available on them. Browsing and using any platform owned by Lamparas Escala or any of its partners implies the acceptance of their terms of use, in accordance with the specific terms established for this purpose.
2.3. Secure Data Processing, Legality, Fairness, and Transparency
Lamparas Escala uses one of the most secure online ordering systems and constantly improves its software to provide the safest data processing possible to its customers and ensure their trust. A server certificate, also known as a digital certificate, ensures our identity, as well as encryption (SSL) of transmitted data.
All personal data of Lamparas Escala’s customers are subject to lawful, fair, and transparent processing. For this reason, the data subject can always contact Lamparas Escala for any clarifications regarding the processing of their data, as indicated in clause 2.5.1. below.
2.4. Minimization and Limitation of Purposes
Lamparas Escala is committed to using the personal data of its customers and visitors for the purposes strictly necessary for the exercise of its activity, with the limitations arising from their scope or from the scope of the consent expressly granted by their owner. This also means that data will not be transferred to any third party without their knowledge and/or authorization when Lamparas Escala is legally obligated.
In this regard, Lamparas Escala also guarantees access to such data by its members, insofar as it is considered absolutely necessary to carry out the relevant action. These Lamparas Escala team members are identified and monitored in accordance with the functions and tasks assigned to them and within the framework of the contractual relationship established between them.
All data processed by Lamparas Escala, whether provided voluntarily by its owner or collected by Lamparas Escala in order to execute the contract that binds them or to execute any functionality provided at the customer’s request, will be definitively deleted as soon as it is confirmed that they are no longer needed. For this reason, the storage of personal data must observe the principles of data minimization, purpose limitation, and storage limitation, as only the data strictly necessary for the fulfillment of the legal and contractual obligation will be collected and stored in a specific database for the strictly necessary period for such purposes.
2.5. Data Subject Rights
2.5.1. Right to Information and Access to Personal Data
The customer can request information about the retained personal data at any time, including information regarding the category of personal data, its source, the recipient(s), the duration of data retention, and the underlying purposes. This also includes information about the data controller, the data protection officer, and their contact information.
In case of a manifestly unfounded or excessive exercise of the right to be informed, Lamparas Escala may charge a fee of €150.00 per hour (one hundred fifty euros per hour). This amount must be settled within five business days after receiving the payment instructions, which will be sent in writing to the email address provided by the data subject and/or via SMS to the phone registered on their account or provided in response to such a request.
2.5.2. Right to Rectification and Right to Erasure of Personal Data
To exercise the right to rectify personal data, the customer should send a request identifying the data to be modified and providing the updated information via email to info@lamparasescala.com or by certified mail sent to the data controller: Lamparas Escala. C/ Baños nº66 y 68, C.P. 41002, Sevilla, Spain. The same procedure must be followed if the customer wishes to exercise the right to erase their personal data. In any case, the customer will receive confirmation via the same channel used that their request has been processed as requested.
2.6. Supplementary Application
This text will govern all matters related to privacy and the processing of personal data in the context of the use of applications and other features provided by Lamparas Escala, whether accessible through a link on the website or on any other platform owned by Lamparas Escala. Therefore, it will be applied supplementarily to all situations that may not be specifically regulated.
2.7. Amendments to the Privacy Policy and Contacts
Any changes to this Privacy and Data Protection Policy will be posted on the Lamparas Escala website, and all previous versions will be made available upon written request by the customer.
Regarding the GDPR, Alberto Escala López, with a registered address at C/ Baños nº66 and 68, C.P. 41002, Sevilla, Spain, is the Data Controller.
Irregularities, non-compliance, and any security breaches in the processing of personal data should be reported immediately to the Data Protection Officer of Lamparas Escala via email at info@lamparasescala.com.
Withdrawal Form Template (Only complete and submit this form if you wish to withdraw from the contract)
To the attention of Alberto Escala operating under the trade name of Lamparas Escala at C/ Baños nº66 and 68, C.P. 41002, Sevilla, Spain, and email info@lamparasescala.com.
I hereby inform you that I am withdrawing from my purchase contract for the following item:
Ordered on/received on (*):
Consumer’s name:
Consumer’s address:
Consumer’s signature (only if this form is submitted on paper)
Date:
(* Delete as appropriate)